Tajji Payments Policy
Effective Date: February 2026
1. Purpose, Scope, and Constitutional Alignment
1.1 Purpose
This Payments Policy (the “Policy”) governs how payments, funds, ledgers, refunds, disputes, reversals, delegation, and enforcement operate across all Tajji platforms.
This Policy is a legal-operational instrument, not a pricing document. It does not introduce pricing, SKUs, tiers, or economic primitives. It implements payment-side procedure only.
1.2 Infrastructure Posture
Tajji provides payments functionality strictly as shared infrastructure.
Nothing in this Policy shall be interpreted to make Tajji a marketplace, broker, escrow agent, custodian, trustee, guarantor, insurer, tax agent, tax representative, withholding agent, collection agent, or market maker, except where expressly agreed in a separate written instrument executed by Tajji.
1.3 Binding Alignment
This Policy must be interpreted to implement, and never reinterpret, the following binding instruments:
- BomaOS Pricing Constitution (latest version)
- BomaOS Infrastructure Agreement (latest version)
Where conflict exists:
- The Pricing Constitution governs economic semantics (ALs, CAs, containment, refunds, closure).
- This Policy governs payment mechanics, fund handling, and ledger procedure only.
2. Definitions
2.1 Principals
- Economic Principal
The party bearing ultimate financial responsibility for Platform Fees attributable to its obligation graphs. - Occupancy Principal
The party standing as obligor-of-record to an occupant under an Occupancy Relationship and bearing Active Lease (AL) exposure. - Coordination Principal
The party whose authority initiates and controls coordination workflows and bears Coordination Action (CA) exposure.
2.2 Delegation
- Delegated Operator (PMF / IPM)
An authorized operator acting under mandate without becoming a principal by implication. - Operator Payment Delegation
An explicit in-platform election authorizing a Delegated Operator to pay Platform Fees on behalf of an Economic Principal.
Payment delegation alters payment facilitation only. It does not alter attribution, liability, containment attachment, or principal-of-record.
2.3 Fund Classes
- Platform Fees (owed to Tajji)
- Rent Pass-Through (tenant → landlord)
- Security Deposits (if supported)
- Maintenance Reserves (if supported)
- Utility / Third-Party Pass-Throughs
- Other expressly declared fiduciary funds
2.4 Governance and Enforcement
Evaluation Point (EP)
A formal, auditable checkpoint at which settlement status is resolved and containment transitions may occur.
Containment States
- GOOD_STANDING
- CONTAINED
- FINANCIAL_CONTAINMENT
Dispute Lock
A state preventing closure or irreversible ledger actions while a dispute is active.
Freeze Mode
A scoped restriction imposed due to fraud, court order, or regulator directive.
2.5 Payment Events
Billing Error
An incorrect charge due to duplication, miscalculation, or misattribution.
Overpayment Restitution
Return of excess funds resulting from a billing error. Restitution is not damages.
Chargeback / Reversal / Return
Rail-specific settlement events governed by payment processor rules.
3. Fund Classes and Fiduciary Separation
3.1 Absolute Separation
No set-off across fund classes is permitted under any condition.
3.2 Platform Fees
- Platform Fees are owed to Tajji.
- Platform Fees are independent of tenant payment behavior.
- Platform Fees are never satisfied from fiduciary funds.
3.3 Fiduciary Funds
- are not platform revenue
- are not pooled across principals
- are never used to satisfy Platform Fees
- remain attributable to the relevant principal-of-record
3.4 Custody Posture
By default, rent and pass-through funds are routed direct-to-beneficiary via permitted payment rails.
Where Tajji offers optional fiduciary holding (e.g., deposits or reserves), such holding:
- requires explicit consent
- is fund-class specific
- is governed by unwind, dispute, and closure rules
- must not survive the associated governed relationship
4. Payment Rails, Custody, and Ledger Semantics
4.1 Permitted Rails
Payment rails may include cards, bank transfers, mobile money, and other jurisdiction-permitted methods.
4.2 Rail Neutrality
Rail choice affects settlement mechanics only. Rail selection does not alter:
- principal attribution
- fund-class separation
- liability allocation
- containment semantics
4.3 Ledger Model
All payment events produce immutable ledger entries recording, at minimum:
- initiator
- payer-of-record
- beneficiary
- fund class
- obligation graph reference
- rail event status
- timestamp and idempotency key
4.4 Auditability
Given ledgers and event logs, Tajji must be able to deterministically reconstruct:
- balances by fund class
- attribution by principal
- settlement posture at each Evaluation Point
4.5 Settlement Finality and Rail Dependency
A payment marked as successful, completed, or settled within BomaOS or Jirani reflects the current reported state of the underlying payment rail only.
Tajji does not certify, guarantee, or warrant legal settlement finality unless and until such finality is confirmed by the relevant payment processor, clearing system, or financial institution.
Delayed settlement, reversal windows, processor clawbacks, or rail-level adjustments do not alter principal attribution, fund class classification, or obligation existence.
4.6 Processor Substitution, Outages, and Rail Failure Neutrality
Tajji may integrate with, substitute, or route through one or more payment processors or financial institutions as required for availability, compliance, or operational resilience.
Payment rail outages, processor unavailability, retry exhaustion, or intermediary failure:
- do not constitute a breach of this Policy
- do not trigger containment
- do not modify obligations or liability attribution
- do not imply any guarantee of payment completion by Tajji
5. Principal Attribution, Delegation, and Liability
5.1 Deterministic Attribution
Every payment is attributable to a determinable principal-of-record.
5.2 Delegation Boundary
Delegation does not:
- transfer principal-of-record
- pool exposure across principals
- permit cross-fund-class set-off
5.3 Operator-Paid Platform Fees
Where a Delegated Operator pays Platform Fees under Operator Payment Delegation:
- the Economic Principal remains liable
- containment attaches to the Economic Principal
- fiduciary funds remain untouched
6. Payment Flows (Cross-Platform)
6.1 Platform Fees (BomaOS)
- Initiator: Economic Principal or Delegated Operator
- Payer-of-record: Economic Principal
- Beneficiary: Tajji
- Fund class: Platform Fees
- Disputes: Billing disputes only
6.2 Rent Collection (Jirani → BomaOS)
- Initiator: Tenant (via Jirani)
- Payer: Tenant
- Beneficiary: Landlord
- Fund class: Rent Pass-Through
Tajji does not guarantee rent and does not act as a collection agent.
6.3 Deposits (if supported)
- Holding posture: Optional, consent-based
- Release: Per lease terms, dispute resolution, or lawful order
- Closure: Must fully unwind prior to termination
6.4 Maintenance Reserves (if supported)
- Authorization: Principal-scoped governance
- Spend: Evidence-grade approvals
- Separation: Never offset Platform Fees
6.5 Utility Pass-Throughs
- Accuracy: Supplied by third parties
- Tajji role: Facilitation, ledgering, and evidence capture only
6.6 Transient Occupancy Payments
- Existing occupancies are preserved under containment
- New transient creation is blocked under containment
- Yield execution is disabled under containment
7. Non-Payment and Financial Containment
7.1 Sole Remedy
Non-payment is addressed exclusively through state-based financial containment.
7.2 Evaluation Points
Containment transitions occur only at Evaluation Points. Failed attempts, pending states, customer intent, or elapsed time do not trigger containment.
7.3 State Effects
| State | Exposure Growth | Continuity | Safety / Compliance |
|---|---|---|---|
| GOOD_STANDING | Permitted | Preserved | Permitted |
| CONTAINED | Prohibited | Preserved | Permitted |
| FINANCIAL_CONTAINMENT | Prohibited | Preserved | Permitted |
7.4 Notifications
Notification cadence provides transparency only. It does not function as an enforcement clock or grace period.
8. Disputes, Chargebacks, Fraud, and Legal Orders
8.1 Dispute Types
- Billing disputes
- Rent disputes
- Deposit disputes
- Maintenance spend disputes
- Identity disputes
8.2 Dispute Effects
- Dispute Lock applies
- Evidence is sealed
- Closure is blocked
8.3 Chargebacks and Reversals
- Logged as rail events
- Liability follows fund class and principal attribution
- Platform Fees are not refunded absent billing error
8.4 Fraud and Holds
- Freeze Mode may be imposed
- Exposure-increasing actions may be blocked
- Continuity is preserved where lawful
8.5 Court and Regulator Orders
Tajji complies with lawful orders without assuming agency or representation.
8.6 Fiduciary Duty Limitation (Non-Expansion)
Where Tajji processes or temporarily holds fiduciary funds under explicit, consent-based configurations, such handling is strictly mechanical and evidentiary.
Nothing in this Policy shall be interpreted to expand Tajji’s duties beyond those of an infrastructure operator, or to create fiduciary, trustee, escrow, or advisory obligations beyond fund-class-specific handling expressly described herein.
9. Refunds, No-Credits Posture, and Error Remedies
- No credits, stored value, or prepaid entitlements exist.
- ALs and CAs are non-refundable once accrued.
- Anchors are non-refundable except BomaOS breach.
- Permitted remedies are limited to billing correction and overpayment restitution.
10. Termination, Closure, and Record Survival
10.1 Conditional Closure
- obligations unwind
- Platform Fees settle
- disputes resolve
- fiduciary funds are lawfully handled
10.2 No Surviving Fees
Unpaid Platform Fees do not survive closure because closure cannot proceed unless cured.
10.3 Record Survival
- Ledgers are never destroyed
- Access is revoked
- Lawful anonymization applies where permitted
11. Auditability and Minimum Exports
Upon closure, Tajji provides:
- invoices and ledger summaries
- payment event logs
- dispute evidence indexes
- payout instruction history
12. Edge Cases
- Partial payments do not cure Platform Fees unless expressly permitted.
- Overpayments are returned as restitution.
- Wrong beneficiary details are handled per rail rules without guarantee.
- Rail outages do not trigger containment.
- Reversals after closure request pause closure.
- Successions mid-dispute preserve Dispute Lock and evidence.
Contact
Tajji Real Estate Limited
Republic of Kenya
Email: compliance@tajji.io
Website: https://tajji.io